Hotel Frequently Asked Questions
Have a question ? Below are some of the most frequently asked questions
that we receive and our responses. If you have a question that's
not covered please, by all means, drop us a line at firstname.lastname@example.org
and we'll be happy to answer.
Is Jakarta Safe ?
Is the Rate Quoted per Room
or per Person ?
What is the difference between
a Star rated Hotels and Melati rated Hotels?
YES. we believe so.
To be sure there have been demonstrations and unrest in and around
Jakarta off and on over the last few years as Indonesia lurches
towards its own form of democratic governance but all in all Jakarta
has quieted down and with the exception of the 'rent a mobs' seen
of international news programs (mostly for the benefit of these
same news programs, Jakarta is not any more dangerous than any
other large city. That said, you may feel better getting "official"
information. If so, point your browser to either of the following
Hotels in Indonesia are rated along
guidelines established by the Government. By and large there are
3 categories: Star; Melati; and Losmen. Within each of these categories
there are various levels. The Star Category has levels 1-5 with
5 being best. Melati Category has 3 levels 1-3 with 3 being best.
Losmen are not rated.
Star rated hotels are fairly easy to distinguish between - the
more stars the more services and facilities you can expect. For
example, a one star hotel will not have international direct dial
telephones in the room or 24 hour room service - a 5 star hotel
Melati hotels are more difficult to define. Some Melati hotel
especially the level 3 (many now being marketed as boutique hotels)
can sometimes be "nicer" than a 3 star hotel. Some owners
of Melati hotels prefer not be star rated for personal reasons.
Other Melati hotels just don't have the facilities to be rated
in the star category. Therefore the old
saying "you get what you pay for" really applies here.
However to give an idea in general, Melati l hotels often do not
have air-conditioned bedrooms and no hotel facilities to speak
of. Melati 2 may or may not have air conditioned rooms and may
have a few facilities such as a restaurant but lack services such
as room service - direct dial telephones and so on, and Melati
3, usually have air-conditioned rooms, restaurant and sometimes
room service but may or not have direct dial telephone service.
Again it depends on the room rate.
We wrote to JakartaHotel.com
but have not received a reply. Why ?
How does the reservation system
work with JakartaHotel.com ?
We do our best to reply to all legitimate
e-mail inquiries within a few hours. However, if you have not
received a reply it is more than likely due to one of the following
- Incorrect E-Mail Address: More often than not,
the email address provided to us was incorrect. Please check that
your email address is correct and resend.
- Incorrect Date: We sort email by date and if
the date on your email server or computer is wrong we may not
be aware that you have sent us an e-mail.
- Not Received: Not often, but every once in
a while we simply do not receive your email.
- No Name: We do not answer anonymous email (inquiries
wherein the sender does not identify themselves by name).
- Spam Filters: Some ISPs (AOL, EarthLink etc.)
have filters to protect users from receiving unsolicited email.
Please make sure that you set your filter to allow you to receive
email from email@example.com.
- Other: Without a confirmed reservation, we
do not provide contact details for any hotel & ignore such
All rates are in US Dollars.
Can you quote in Australian (or other) Dollars?
First, after you have found a hotel
to your liking, click on the reservation form fill in all
the blank fields and submit. JakartaHotel.com
reservation staff will check with your requested hotel for availability.
If room/(s) is/(are) available we will advise you, via email,
that a booking has been made in your name. Likewise, if no room
is available we will advise you of that and suggest alternative
accommodations. All hotels require a deposit or credit card to
confirm the booking (to cut down on bogus reservations). We
do not 'bait and switch' - hotels that are fully booked
are posted in advance (click
here to view).
As such in order to confirm your booking you will need to forward
your credit card information within 48 hours - We will provide
you with the location of our secure server or, if you prefer,
you may email or fax this information. If we do not receive your
credit card details within 48 hours, the reservation is cancelled.
Please be advised that JakartaHotel.com
will not charge any amount to your credit card.
We only pass this information onto the hotel. Once we have the
credit card information we will email to you the hotel's confirmation
number or code.
At that time you are subject to the hotel's cancellation policy
(usually 72 hours prior to arrival or one night's stay is charged
to your account by the hotel). However each hotel
has its own cancellation policy which is posted on the hotel's
reservation form. Read this information carefully.
If you have any changes to your booking you must advise us accordingly.
We confirm all cancellations with the hotels.
What about my privacy, what
do you do with the information you collect ?
Sorry, no. The rates are quoted by
the hotels and, for any number of reasons are in US Dollars -
it is not up to JakartaHotel.com.
That said the hotel will, by law, settle your bill in Indonesian
Rupiah at the day's prevailing exchange rate. Most hotel's use
an internal exchange rate (which may include commissions or service
fees and thus differ from the 'market' exchange rate posted by
Bank Indonesia). Whilst usually the exchange rate is fair sometimes
it is out of date (especially in smaller hotels). If you believe
the hotel's exchange rate is unfavourable, the best thing to do
is to go to the nearest ATM machine and withdraw funds using the
bank's ATM foreign exchange rate or offer to pay directly in US
Dollars (traveler cheques or cash).
There is no link for some hotels.
We value your privacy as much
as we treasure ours. When we contact a hotel to confirm
a booking we only provide to the hotel that information which
the hotel would normally obtain during check-in or registration.
We do not use any of the information you have given us for any
other purposes nor do we sell, rent or give your information to
any 3rd parties. We never have and we have no plans to do so.
For more information please click
Do I need a visa to travel
to Jakarta ?
It is not always possible to have
information on every hotel. Some hotels choose not to be listed.
Some hotels do not meet our criteria or standards - this is especially
true of Losmen (budget hotels) where one gets what one pays for.
That said, we still provide the name and current room rate for
such places as a public service (we make no money from this -
really) to let people know that such accommodation does exist
but we do not recommend it.
Effective 01 February 2004
there are 3/three different types of visas available.
Free Visa Upon Arrival (Free VOA). Citizens from the
following countries (primarily ASEAN) will retain the Free Visa
Upon Arrival status -Thailand, Vietnam, Malaysia, Singapore, Brunei
Darussalam, Philippines, Hong Kong SAR, Macao SAR, Morocco, Chile
and Peru. The permitted length of stay is 30 (thirty) days.
Paid Visa Upon Arrival (Paid VOA). Citizens of the following 63 countries will be able to apply and pay for a visa upon arrival to Indonesia - Aljazair, Argentine, Australia, Austria, Bahrain, Belgium, Brazilia, Bulgary, Cambodia, Canada, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greek, Hungary, India, Iran, Ireland, Islandia, Italy, Japan, Lao PDR, Latvia, Libya, Liechtenstein, Lithuania, Luxemburg, Maldives, Malta, Mexico, Monaco, Nederland, New Zealand, Norway, Oman, Panama, People's Republic of China, Poland, Portugal, Qatar, Quwait, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Suriname, Swedia, Switzerland, Taiwan, The Netherlands, Tunisia, United Arab Emirates, United Kingdom and United States of America.
Cost. Effective 26 January 2010 a thirty (30) day stay visa costs US$25.00 per person (adult and or child). This visa can be extended for another 30 days at the immigration office. (Please note that the seven (7) day stay visa previously available is No Longer Available as of 26 January 2010.)
Other Paid Visa. Citizens of all other countries will be required to obtain a visa prior to their entering Indonesia. You will need to contact the nearest Indonesian Embassy for details and an application.
For more complete and up to date information it is best
to visit or call the Indonesian Embassy nearest you.
Entry & Departure must be through one of the following airports:
AIRPORTS: Polonia (Medan) - Hang Nadim (Batam) - Simpang Tiga
(Pekan Baru) - Tabing (Padang) - Sukarno-Hatta (Jakarta) - Husein
Sastranegara (Bandung) - Juanda (Surabaya) - Sepinggan (Balikpapan)
- Supadio (Pontianak) - Ngurah Rai ( Bali ) - Selaparang (Mataram)
- Sam Ratulangi (Manado) - Pattimura (Ambon) - Frans Kasiepo (Biak).
SEAPORTS: Belawan (Medan) - Batu Ampar (Batam) - Tanjung Pinang
(Riau) - Tanjung Priok (Jakarta) - Tanjung Mas (Semarang) - Tanjung
Perak (Surabaya) - Benoa and Padangbai (Bali) - Ambon (Maluku)
and Bitung (Manado).
BORDER POINT OF ENTRY : Entikong (West Kalimantan)
Is there any fee to cancel
a reservation made with JakartaHotel.com?
Citizens from other countries that
are "not" in the list, and planning to visit Indonesia
are required to obtain a visa.
REQUIREMENTS for Visa Upon Arrival:
A passport valid for 6 (six) months beyond their intended length
of stay. A return ticket, or outgoing flight ticket. Completed
immigration card (supplied by air carrier) International Certificate
of Yellow Fever Vaccination is required for those coming from
/ stopping over infected area must be presented at the Port of
ADDITIONAL REQUIREMENTS to apply for a visa in your home country:
A passport valid for 6 (six) months beyond their intended length
of stay. A return ticket, or outgoing flight ticket. 2 passport
size photographs and proof of sufficient funds to support yourself
while in Indonesia.
Be advised that visa requirements may change without notice and
that JakartaHotel.com makes
no representation as to the accuracy of the above information.
To get the most complete and up to date information please
visit the Indonesian Embassy nearest you.
Can you help me change reservations
I made with another company ?
No. As long as you abide by the hotel's
cancellation policy (usually 24 to 72 hours advance notice; fyi,
each hotel's policy is different and the hotel's policy will be
written on the hotel's reservation page) there is never a fee
to change or cancel your reservation with JakartaHotel.com.
Sorry, no. Inasmuch as we can not
verify the authenticity of the requesting party we can not take
responsibility to forward any commercial communications whatsoever.
You will need to contact the travel agent, hotel or reservation
service that made the reservation in the first place.
Just what is the #1 FAQ ?
Q.We work for XYZ Airline or
ABC Travel Agency - can we get an airline or travel agency discount
A. In most cases hotels will give a discount for airline
employees - the amount of the discount varies from hotel to hotel
but it is important to know that the discount is based on the hotel's
As such in most cases the airline discount will most likely be less
than JakartaHotel.com's special discount rates - (read you will
probably pay more). That said, since we have no way of verifying
who works for what airline we are not able to process airline discount
requests. You will need to apply for your discount when checking
Regarding travel agent discounts - If you really work for a travel
agency you certainly don't need JakartaHotel.com to apply for a
travel agent discount.